Help Desk Support Services
IT Service Desk and Desktop Support
Your workforce needs reliable help desk and desktop support that accommodates your organisation’s unique business operations. Ajilon works with your to determine your support needs, and then develops a customised implementation plan to satisfy you and your internal IT users.
Technical Support Service Desk
Your external customers depend on technical support to supplement your product or service, and your reputation depends on your delivery of it. Ajilon works with you to develop and implement a technical support solution that is proactive, customer-centric and tailored to meet your specific business objectives.
Benefits of our Desks Support Services:-
• Frees key resources to concentrate on core competencies and future business needs
• Provides value to the strategic business organisation through the deployment of call tracking, problem tracking, integrated call/problem management, service level management based on line of business, change management, assets management, root-cause analysis, and account management
• Improves the productivity of your internal workforce through the use of proven, proactive support techniques
• Offers flexible service delivery either on your site, in an Ajilon facility or a combination of both
Desktop Deployment and Migration Services
Desktop Deployment
Ajilon deploys new desktops, software, applications and connectivity on a local, national or worldwide basis.
Our approach includes:
Centralised project management,
Project planning,
Third party vendor coordinating
Network connectivity installation and configuration
Imaging method and tools recommendation
Dedicated training and support for new users during deployment
Desktop Migration
Ajilon’s comprehensive approach to desktop migration encompasses your system architecture and operation system, business application systems and systems interfaces. We pride ourselves on our through assessment phase and pilot programmes, which ensure migration accuracy and success. During the project, Ajilon’s migration team keeps you informed through discovery, business and technical impact assessment reports, training and knowledge transfer.
Benefits of our Desktop Depolyment and Migration Services
• Frees key resources to concentrate on core competencies and future business needs
• Ensures project efficiency through dedicated delivery team
• Saves time and minimises productivity disruptions.
IT Infrastructure Management
Ajilon is also contract to manage the development of mainframe applications from analysis through planning, design, construction and testing to Implementation, training and maintenance. We are currently involved in database design, programming, testing and Implementation. We also have been required to develop PC workbench products with the code subsequently migrated to the mainframe.
We are required to work within the environment of employing PC office products for documentation, planning and communication, this will be used at the clients advantage of freeing up their Internal resources to attend to better areas.
We also offer :-
Off-Site Project Development
Off-Site Enhancements to existing systems
On-Site resource
Both Fix Price and Time & Materials pricing structure
The standard Ajilon project methodology was employed i.e business requirements definition, functional specifications, design specifications, build; test deploy.
Since the late 90’s we have also been contracting at a major blue chip xxxx. During that time we have upgraded the ordering system which uses a CICS/DB2 platform. Development is done on the PC using Microfocus Cobol, XDB and PC CICS. The code is then ported up to the mainframe for system and integration testing before production implementation.
We were initially involved in the development of this new system, which was implemented in October 1999. We then assisted with callout during the implementation phase and thereafter have been involved in the maintenance and enhancement of the system. Areas in which we have been actively involved include Order Processing, Vehicle Accounting and Dealer Planning (quota allocation).
We now work on the IT Support help desk, providing user assistance as required. In addition we are involved in Cobol program maintenance as well as new development. Achievements include the development of an online search facility which allows a user to define their own search criteria (using dynamic SQL) and undertaking successful performance tuning tasks.