• Customers


Business Challenge

Following a directive to decrease the number and cost of OPEX contractors, specifically within the Technical Operations Center, EE was in danger of losing resources across the organisation if an alternative resourcing solution was not found.

Our Solution

Through Ajilon’s Employed Consultant Model, the team created a deliverables-based contract for the managed service provision of the DEO service desk for EE. The contract was linked to the performance and outputs of the Ajilon Consultants, and focused on cost, quality, and the removal of management responsibilities from EE.

Under the managed service, Ajilon became responsible for measuring the Ajilon Consultants performance against agreed SLAs whilst carrying out the recruitment, on-boarding, HR and welfare management of the Ajilon Consultants.


A monthly fixed price agreement was implemented to deliver cost efficiencies, remove the headcount from OPEX, and enable EE to continue with the day to day management of operations. The contract was initially for six months, but subsequently extended to over 12 months.


“Ajilon provided multiple people solutions to aid the evolution of the new Technology Operations Centre. They acted as an interface between two separate systems, reduced headcount exposure whilst still maintaining the same high level of output and provided a cost save compared to the previous contractor day rates. Ajilon also allowed us to transition their consultants to us permanently when our headcount became available again.”
Head of Technology Operations Centre, EE

Flexible People Solutions


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How can we help?

Do you need help with complex resourcing or need to transform your IT to compete in the digital world then get in touch.

Talk to us

0800 1114654

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Ajilon delivers both people and technology services for our customers; a hybrid blend of specialist skills, talent and capability including the design, implementation and support of technology solutions.



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