Managed Services
- Create flexible and scalable solutions that work for you now and in the future.
- Provide clear and unambiguous service levels and prices.
- Take the complexity out of your IT services and operations, allowing you to focus on building your business, empowering your people and customers.
- Shaping solutions for the successful use of IT in your business, build standardised technologies and processes that can support improved business performance.
Managed Service Benefits
- Pro-Active Solutions
Experience better performance, fewer issues and minimal downtime. Our solutions help detect problems early thus preventing escalations, costly repairs, and downtime.
- Predictable Spend and Cost Savings
Our services can be delivered through a fixed monthly payment with access to all the support you need. Reduce costs by leveraging our support services to minimise expensive network outages.
- Access to IT Professionals and Partners
Add value to your business with access to some of the best IT professionals in the game. Also benefit from our partners who provide support on all hardware and software technology.
- Improved Response Times
Receive faster response times through our Monitoring Management Services. We have the ability to access and repair the majority of the network incidents from our Service Hub. If it can’t be fixed remotely, we can provide onsite support to troubleshoot and resolve.
- Deployment Services
Whether you need a skilled consultant, onsite technology support or permanent on-site resource, we can provide it from our talented pool of pre-sales consultants and deployable engineers.
Our Managed Service Offerings
Service Desk
Our team of highly skilled, technical support analysts will be with you whenever you need them to provide hands on support. Our cloud self-service portal allows you to see the progress of your calls regardless of your location or device, tailored specifically to your needs. We offer dynamic dashboards and a customer centric knowledge base, offering a rapid resolution to common faults.
Not all problems are a simple two click fix. Should your knowledge base not feature the answers you seek, our analysts are available to assist via telephone, email, or chat via the portal. If your technological headache cannot be soothed remotely, our engineers and consultants will be available to arrive on-site to ensure your working experience is as painless as possible.
We fully understand the value of time. Our service desk is dedicated to catching potential issues before they become a threat to your business. They will provide diligent monitoring services for your entire infrastructure including servers, network equipment, and internet lines.
What our service desk can do for you:
- Increased Employee Productivity: By letting us take care of your daily IT operations, your employees have more time to focus on their core business objectives.
- Fixed Pricing and Lower Costs: An organisation’s fixed costs and TCO (total cost of ownership) are minimised substantially by using external support services. Partnering with a support provider is far less expensive than the hiring, retention and benefits costs associated with permanent desk resource.
- A Flexible Service: Scalable help desk services enables you to adapt to market changes quickly. Ajilon’s catalogue of services allow you to ramp up, or scale back what you need through one simple portal. It also empowers you to keep track of all associated IT costs.
- Mitigate Business Risk: We put service level agreements in place and pro-actively manage your systems to identify and address potential problems before they occur. With 24x7x365 monitoring, we increase the security, reliability and availability of your network.
- Technical and Industry Expertise: Using our services gives you access to a plethora of industry experience to manage and support your business needs. Our relationships with market leading vendors will help keep you ahead of the curve, which in-turn will benefit your business and customers.
Monitoring and Management
With new and continuous innovations in cloud & virtualisation, technology has never been more intertwined with you and your organisation. Unkempt IT faults can be detrimental to your business’ success.
Who wants to go into the office in the morning to be confronted by a major technology problem? Wouldn’t it be better to know about it hours in advance and take steps to resolve it before your workforce arrives at 08.30?
Our network management and monitoring service (MMS) offers incident management, performance monitoring, bandwidth and capacity availability, alerting and reporting. Visual dashboards show you how your network is doing.
MMS also interacts with our cloud based service management platform so that all incidents are automatically logged and actioned as soon as possible.
Benefits of our Monitoring and Management offering:
- Cost: Our ‘price per device’ model is cost effective, just pay for what you need, and it’s delivered with expert support and advice.
- Pro-Active Monitoring: Our technical experts will remotely watch, monitor and report on all IT services and systems for incidents, problems and performance issues 24/7. We can manage a range of devices and services across your estate to an agreed Service Level Agreement (SLA).
- Maintenance: We can support your entire environment or just isolated elements, providing technical advice, reporting on incidents and trend analysis. Our service management team will give access to your own live dashboard and create monthly reports so that you can get a detailed overview of how your network and devices are performing.
- Storage Management: Our flexible, 24/7 monitored storage management provides reporting and dashboards on capacity, security and performance. Our technical analysts will future proof your IT environment and your business.
- Performance: With your network constantly monitored your business benefits from increased uptime, with higher levels of availability and performance. Our MMS solution helps maximise system availability for improved productivity and scalability.
- Reporting: Detailed reporting and metric dashboards provide in-depth analyse of your network.
Our Other Offerings
Cloud Consulting
Building a roadmap to the cloud that meets your business needsLEARN MORE
Infrastructure Solutions
Fulfilling your infrastructure needs and putting it in safe handsLEARN MORE
Office 365
Delivering Microsoft’s premier cloud platformLEARN MORE
Video Conferencing
Professional video solutions for your businessLEARN MORE
Why choose Ajilon?
Established in 1980 we have a wealth of experience delivering solutions to Enterprise and SMB markets through our teams of highly skilled and accredited technical experts. Now part of the world’s largest recruitment organisation we can leverage the unique capabilities and robust infrastructure of the Adecco Group.
- Strong partnerships with industry recognised providers such as Microsoft, Veeam and Dell.
- Aligned with best practice frameworks such as Agile, PRINCE 2 and ITIL to deliver quality end to end solutions and services.
- A proven track record within the public and private sector for providing security assurance services.
How can we help?
Do you need help with finding the right people or need to transform your IT to compete in the digital world then get in touch.
Ajilon delivers both people and technology services for our customers; a hybrid blend of specialist skills, talent and capability including the design, implementation and support of technology solutions.Well done and welcome to all your new #EmployedConsultants at @mbna who have joined us over the week. Its great to… https://t.co/TuNSCgPz3X
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